TERMS OF SERVICES FOR PRIVATE COMMISSIONS
01 -
General Terms
Prices are subject to change based on demand.
I have the right to reject any order for any reason.
The comissions are made for personal use only, commercia use won't be allowed.
You may not use the comissions you receive to sell a product or service in any ways
02 -
Payment
Paypal payment only are accepted with USD and EUR currency.
Credit and debit cards are also accepted and processed through Paypal.
For commissions over $300, the commission can be paid either 100% upfront or split 50% upfront after agreement with mockup or sketch and 50% after when the commission is ready to be send.
For commissions under $300 USD, the commission must be paid 100% upfront.
Please don't send me any payment before I have agreed to give you a slot and requested you to send me the payment.
Payment will usually be requested after Digital Sketch Approval for either full or split type of payment
03 -
Process & Delivery
To best fulfill buyer commission expectation any request must be provided with all references needed for the final piece.
Commission process can takes up to 1 or 2 weeks depending on factors such as health, the complexity of the commissioned piece, other work.
If any problems occurs during the process you'll be notify through your mail with further information.
Once the piece is ready to be delivered you will receive a confirmation mail to notify you of the shipped commission.
04 -
Revisions
There will be 2 revision, first one for the mockup ( composition ) and second for the sketch with color placement and values
Once approval is confirmed for the sketch it will be transfered on paper due to that process, visual changements won't be possible, so please be sure to be satisfied of the mockup or sketch result.
05 -
Copyright & Usage
I, "Moira"
I reserve the right to cancel and refund the order at any time for any reason.
I retain all copyrights over the commissioned artwork.
I will NOT claim the intellectual property (IP) of the commissioned artwork (your characters are still yours, etc.)
I will NOT profit further from the commissioned artwork unless you (the customer) break any of the terms.
If fanart is requested, I am allowed to make prints and merch off of the artwork.
I reserve the right to post the commissioned artwork online, on social media as well as in publications such as art books.
You (the customer/commissioner):
You may upload the commissioned artwork on any website and social channels, please don't forget to credit me.
You may NOT make profits from the commissioned piece (reselling, redistributing, uploading to POD-services, making prints for selling, etc.)
You may NOT alter the commissioned artwork without my (the artist's) consent.
You retain the rights to the intellectual property (IP).
You may NOT use the commissioned artwork for commercial purposes.
The following is considered copyright infringement:
Reproducing/using the copyrighted artwork commercially - means making money off it in any way not excluded from these terms.
Claiming the artwork as your own
Altering the artwork without my consent
06 -
Cancellation & Refund policy
Once i started working on the commission there will be no refunds or exchanges in case you change your mind so please read through the description carefully.
If for any reason I am unable to start your commission you will receive a full refund
If you happen to cancel the split paid commission when it's ready to be shipped,there won't be refund for the first 50% payment, the commission won't be send and i will have the full right to profit further from it in any way.
If you cancel your order before I started it ( Mockup or Sketch ) , you'll receive a full refund.
If I grant your refund, I will transfer your money back myself. Do NOT request a Paypal chargeback/bank cancellation for any reason.
If you request a Paypal chargeback at any point when you were not allowed to ask for a refund you will lose all beforementioned right to the comissioned piece and i will have the full right to profit further from it in any way. I will decline the chargeback and supply Paypal with our conversations in which we talk about the conversations will be given as evidence of completed work. Furthermore, you will be blacklisted from commissioning work from me again.
07 -
Shipping & Packaging
Shipping cost is calculated at checkout based on the size and weight of your order.
If there’s an error in your address and I haven’t shipped out your order yet, kindly send an email to « adress mail » with your name, order number and corrected address. If the order has been fulfilled, unfortunately I can no longer change its destination. Any additional shipping expenses incurred to resend the item will be shouldered by the customer.
Any additional expenses when the package reaches your country (custom and tax fees) are the responsibility of the customer.
If the item is reported lost or damaged, send me your order number with photos of the damaged item
If the item was not claimed and was shipped back to me, the buyer would have to shoulder the new or additional shipping cost to reship the item. Other concerns will be handled on a case by case basis.
References
Painting Conception Process
Sketch or Mockup
Color Placement
Final Product